Privacy Policy

Last Updated: June 15, 2023

Xelora Nuxuje Pte Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document services in Singapore.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Submit documents for processing
• Contact us via email, phone, or in person
• Participate in surveys or promotions

Types of Information Collected:

• Personal Identification Information (Name, NRIC/Passport number, contact details)
• Document copies and related metadata
• Payment information (processed through secure third-party providers)
• Communication records

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our document services
• Verify your identity as required by Singapore law
• Process transactions and send related information
• Respond to inquiries and offer customer support
• Improve our services and develop new features
• Comply with legal obligations and prevent fraud

3. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal data:

• Secure servers with encryption
• Restricted access to personal information
• Regular security audits and updates
• Secure document disposal procedures

While we strive to protect your information, no electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

4. Data Retention

We retain personal information only as long as necessary:

• Processed documents: 7 years (as required by Singapore law)
• Financial records: 5 years
• Client communications: 3 years

After retention periods expire, we securely delete or anonymize your information.

5. Disclosure to Third Parties

We may share information with:

• Government agencies when legally required
• Certified translators and notaries for service fulfillment
• Payment processors for transaction completion
• Legal authorities to prevent illegal activities

We never sell your personal information to third parties.

6. Your Rights

Under Singapore's PDPA, you have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Withdraw consent for data processing
• Request deletion of your data (subject to legal requirements)

To exercise these rights, contact our Data Protection Officer at dpo@xelora-nuxuje.sbs.

7. International Data Transfers

For international document services, your data may be transferred to:

• Foreign government agencies for legalization
• Overseas partners for specialized verification
• Cloud storage providers with adequate safeguards

We ensure all transfers comply with Singapore's data protection standards.

8. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a new "Last Updated" date. We encourage you to review this policy regularly.

9. Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

Xelora Nuxuje Pte Ltd
18 Robinson Road
Singapore 048547
Email: privacy@xelora-nuxuje.sbs
Phone: +65 025085836